Every so often you experience a technical problem you can’t find any information about and which takes you forever to solve. Then, after you finally solve it, you are left scratching your head saying, “I don’t get it—there must be millions of people with this problem—why is there so little information about it?”

Once before, back in 1991, I ran into such a problem with Windows 3.0. After finally solving it, I shared my solution with my friend Seattle Times tech columnist Paul Andrews. He published it in his column, and it turned out that thousands of people had the same problem but nobody understood quite what was happening. So that’s why there was so little information about it.

Now 20 years later, even though we’ve got the Internet and Google and all, I’ve just been through the same experience. And the irony? The problem is with none other than…

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